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How We Handle Your Account Information

When you open your account with panda88, we collect only what we need to verify deposits via Touch 'n Go, GrabPay, Boost dan FPX, process withdrawals, and keep…

Deposit & withdrawal verificationLogin security & device recognitionClear contact paths for data requests

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Personal Data We Hold and Why We Need It

panda88 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

To run your account we collect your name, email, phone number, and payment details when you deposit through Touch 'n Go, GrabPay, Boost or FPX. We use this data to clear your chips, verify withdrawals, and send account alerts. We also log device identifiers and IP

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addresses to prevent unauthorised access and meet compliance obligations where local law permits our service. If you contact support through live chat or email, we retain those messages to resolve your query and improve response times. We do not sell or rent your information to third
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parties; it stays within our platform and the payment processors you choose. Cookie banners appear the first time you visit, and you can adjust preferences through your browser settings. Retention periods follow regional standards — account data remains active while your account is open, and transaction
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records are archived for the minimum period required by payment-network rules and applicable regulations.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

DATA REQUESTS

How to Contact Us About Your Information

If you want to see what personal data we hold, ask us to correct an error, or request deletion where local law allows, reach us through any of the channels below.

Live Chat Open the chat bubble on any page and select the data-request option from the menu. An agent will guide you through identity verification and log your request in our system. Live chat runs daily and responses typically arrive within two hours during peak periods in Kuala Lumpur.

Email Support Send your request to our privacy mailbox and include your registered email address and account username. We reply within forty-eight hours on weekdays and confirm receipt automatically. Use this path for detailed deletion or correction requests that need written records.

Account Settings Log in and head to the privacy section under settings to download a copy of your account data, update contact details, or withdraw marketing consent. The export file includes transaction history, deposit methods, and support messages from the past twelve months.

SECURITY PRACTICES

How We Protect Your Data and What You Control

Your password is hashed before storage, and withdrawal requests trigger two-factor checks via SMS or email.

Encryption Standards

All traffic between your device and our lobby uses TLS encryption, and withdrawal confirmations travel over the same secure channel. Payment-processor APIs also enforce encryption, so your Touch 'n Go or FPX credentials remain private end to end. We run quarterly security reviews to keep protocols current.

Cookie Management

Essential cookies remember your login state and language preference; analytics cookies track which game lobbies get the most visits so we can optimise load times. You can block non-essential cookies through your browser or our consent banner without losing core account functions like deposits and withdrawals.

Retention Policy

Transaction records stay on file for seven years to meet payment-network and tax rules where applicable. Account profile data remains active while you use the platform; if you close your account, we delete marketing lists immediately and archive identity records for the minimum compliance period before permanent removal.

Third-Party Sharing

We share your payment details only with the processor you select — Touch 'n Go, GrabPay, Boost or FPX — and only to complete the transaction. No personal data goes to game studios; they receive anonymised session tokens. We do not sell, rent or trade your information to advertisers or data brokers.

Data Correction Rights

If your email, phone number or name changes, update it instantly through account settings or ask support to make the edit. Where local law grants you the right to correct inaccurate data, we apply those changes within five business days and notify any processor that received the old details.

Contact for Deletion

Submit a deletion request through live chat or email and we will close your account after verifying there are no pending withdrawals or disputes. Marketing consent can be withdrawn immediately; full account deletion follows the retention schedule above. Once processed, you will receive written confirmation to your registered email.

Your Privacy Questions Answered

Below are the questions we hear most about data handling, account security and your rights under local privacy rules. If your question isn't covered, reach our support team through live chat or email and we will respond with specifics.

We ask for your full name, email address, phone number, date of birth for age verification, and payment credentials when you choose Touch 'n Go, GrabPay, Boost or FPX. Device identifiers and IP addresses are logged automatically to prevent duplicate accounts and detect unauthorised access. Support messages are stored when you contact us.

Transaction records remain on file for seven years to comply with payment-network standards and regional tax obligations where applicable. You can close your account at any time, which stops new transactions, but archived records follow the mandatory retention period. Marketing data is removed immediately upon account closure.

Your payment credentials go directly to the gateway you selected — Touch 'n Go, GrabPay, Boost or FPX — over an encrypted connection. We receive only a transaction reference and confirmation status; the processor handles the sensitive card or wallet data. Game studios and third-party analytics never see payment information.

Yes. Log in, navigate to account settings, and select the data-export option under privacy. The file includes your profile details, transaction log, deposit methods, withdrawal history, and support-chat transcripts from the past twelve months. Export files arrive via secure download link within twenty-four hours.

Open any marketing email and click the unsubscribe link at the bottom, or log in to account settings and toggle off promotional messages. Your account remains active and you can still receive transaction confirmations, withdrawal alerts and security notices. Changes take effect within forty-eight hours.

We process closure requests within five business days after confirming no pending withdrawals or disputes. Marketing consent is revoked immediately and your profile is hidden from internal systems. Transaction archives follow the seven-year retention rule, then undergo permanent deletion. You will receive written confirmation once closure is complete.

We use essential cookies to maintain your login session and language preference, plus optional analytics cookies that track lobby traffic so we can improve load times. The consent banner appears on your first visit and you can change preferences anytime through your browser settings or our privacy panel without affecting deposits, withdrawals or game access.

How We Handle Your Account Information

How to Contact Us About Your Information

How We Protect Your Data and What You Control

Encryption Standards

Cookie Management

Retention Policy

Third-Party Sharing

Data Correction Rights

Contact for Deletion

Your Privacy Questions Answered

01 What personal information does panda88 collect when I open an account?

02 How long do you keep my transaction history and can I delete it early?

03 Who else sees my payment details when I deposit through Touch 'n Go or FPX?

04 Can I download a copy of everything panda88 holds about me?

05 How do I stop marketing emails without closing my account?

06 What happens to my data if I request account closure?

07 Does panda88 use cookies and can I control them?

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